When clients request services online, Pet Sitter Plus sends a "Service Request Email Confirmation" automatically at the time the client makes the request.

 

Prior to scheduling and confirming any requests, you have the ability to do the following:

  • request another confirmation from the the client if they make changes to the original request prior to it being scheduled.

  • request more information from the client about the service request, such as what time the pick-up is.

  • decline a service request prior to it being scheduled if the sitter is not available or you simply do not want to offer the services requested.

  • ask one or more sitters if they are available to accept the request.

  • remind the sitter to confirm their availability before you accept the request.

 

Note: You can "BCC" the sitter on any of these emails. Pet Sitter Plus automatically sends a copy of these emails to your admin email address.

 

This additional functionality ensures that there are no misunderstandings regarding online orders, that they are correct and the services requested able to be provided, all prior to scheduling and confirming. 

See How Do I View Service Requests? to see how to access your service requests.

 

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How to Email a Service Request >

All you need to know about how to email service requests to your clients and/or "BCC" your sitters.

 

Email Template: Service Request - Client Changes Made >

This email template can be used to confirm changed requests to clients to double check that the request is as expected prior to scheduling.

 

Email Template: Service Request - Client Questions >

Use this email template to ask clients questions about their request if anything is not clear.

 

Email Template: Service Request Declined >

If you are unable to provide services or the sitter is unavailable, use this email template to decline the service request prior to the services being scheduled, rather than simply deleting the request.

 

Email Template: Service Request - Staff Request >

You may wish to ask one or more sitters if they are available to perform the services the client has requested, so use this email template to ask them to let you know so you can schedule the services and let the client know their request has been accepted and scheduled.

 

Email Template: Service Request - Staff Reminder >

If you have copied the sitter to ask if they are available, use this email template to remind them to let you know so you can schedule the services and let the client know their request has been accepted and scheduled.

 

ABOUT US



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



© 2020 all rights reserved

CONTACT US



sales@petsitter-plus.com

 

Toll Free  

USA & Canada      888-629-0871

 

Calling from

Within the UK         0845 834 0254

 

Outside the UK      +44 845 834 0254

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