< Processing Job Requests < Emailing a Job Request

 

When clients request services online, Pet Sitter Plus sends a "Job Request Email Confirmation" automatically at the time the client makes the request.

 

Prior to scheduling and confirming any requests, you have the ability to do the following:

  • request another confirmation from the the client if they make changes to the original request prior to it being scheduled;

  • request more information from the client about the job request, such as what time the pick-up is;

  • decline a job request prior to it being scheduled if the sitter is not available or you simply do not want to offer the services requested;

  • ask one or more sitters if they are available to accept the request;

  • remind the sitter to confirm their availability before you accept the request.

 

Note: You can "BCC" the sitter on any of these emails. Pet Sitter Plus automatically sends a copy of these emails to your admin email address.

 

This additional functionality ensures that there are no misunderstandings regarding online orders, that they are correct and the services requested able to be provided, all prior to scheduling and confirming. 

 

Click to enlarge

 

How to Email a Job Request >

All you need to know about how to email job requests to your clients and/or "BCC" your sitters.

 

Email Template: Job Request - Client Changes Made >

This email template can be used to confirm changed requests to clients to double check that the request is as expected prior to scheduling.

 

Email Template: Job Request - Client Questions >

Use this email template to ask clients questions about their request if anything is not clear.

 

Email Template: Job Request Declined >

If you are unable to provide services or the sitter is unavailable, use this email template to decline the job request prior to the services being scheduled, rather than simply deleting the request.

 

Email Template: Job Request - Staff Request >

You may wish to ask on eor more sitters if they are available to perform the services the client has requested, so use this email template to ask them to let you know so you can schedule the services and let the client know their request has been accepted and scheduled.

 

Email Template: Job Request - Staff Reminder >

If you have copied the sitter to ask if they are available, use this email template to remind them to let you know so you can schedule the services and let the client know their request has been accepted and scheduled.

 

ABOUT US



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



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CONTACT US



sales@petsitter-plus.com

 

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USA & Canada      888-629-0871

 

Calling from

Within the UK         0845 834 0254

 

Outside the UK      +44 845 834 0254

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