If you are unable to deliver one or more of the services requested by a client, you can decline a Job Request and then delete it from the job requests list.
Is an email generated when I delete a job request?
Deleting one or more of the services on a job request DOES NOT generate an automatic email notification to the client. However, declining a Job Request DOES generate an email if you follow that process.
To access the job request processing queue click DIARY & SCHEDULING > JOB REQUESTS from the main menu.
Alternatively click "X clients with outstanding job requests" from the HOME screen.
Or click on the red Job Requests box to access the list of job requests that are awaiting processing.
How do I Delete a Job Request?
Check box in the column heading to “select all” or check items individually for deletion.
Then click “Delete”.
NOTE: There is no Undo option!